AP AUTOPILOT + MANAGED AP
Frequently Asked QuestionsLess uncertainty. More confidence.
What Listra handles, what stays with you, and how to get started.
1 / USING LISTRA
What Listra handles.
What needs you.
The short version of what Listra does and where your team fits.
What’s the difference between AP Autopilot and Managed AP?
AP Autopilot is software your team uses to handle invoice work. With Managed AP, Listra’s AP specialists run the workflows you hand over using the same software. Both give your team control over approvals and visibility into the work.
Explore Managed APWhat work does Listra handle?
Invoice capture, matching, coding, exception investigation, vendor follow-up, and approval preparation. Listra works within your policies and brings your team the decisions that need its judgment.
Can Listra handle invoices without a purchase order?
Yes. Listra supports both PO and non-PO invoices. Invoices without a PO are checked, coded, and routed using your accounting rules and approval requirements.
What happens when Listra can’t resolve something?
Listra brings the issue to your team with the information gathered so far. Missing evidence, an unclear answer, or a decision outside your policies needs your input. With Managed AP, our specialists also work through issues within the agreed service scope.
2 / STAYING IN CONTROL
Your rules.
Your authority.
How approvals, payments, and your data stay in your control.
Can Listra contact vendors without asking us first?
Only where you authorize it. Listra can request information and corrections within your agreed rules. If you want to review messages before they are sent, Listra prepares them for your approval.
Can Listra approve invoices or release payments?
You set which invoices can be approved automatically and which require a person’s approval. Invoice approval and payment release are separate decisions. Your team retains authority over payment release and payment batches.
Can I review and approve from my phone?
Yes. Open the prepared request on your phone to see the amount, what Listra has done, and the supporting evidence. You can review and approve without returning to your desk.
Can we see what Listra has done?
Yes. Invoice documents, vendor correspondence, and a record of actions stay together in your Listra workspace. Managed AP customers have visibility into the work our specialists perform, too.
How is our financial data protected?
Listra uses encryption, access controls, and customer data isolation. Your invoice work is handled within your customer environment and policies. Our Trust Center explains the controls and the current status of our security program.
Visit the Trust Center3 / GETTING STARTED
From first call
to first invoice.
Your systems, your setup, and what you choose to hand over.
Do we need to change our accounting system?
No. Listra integrates with all major ERP and accounting platforms. We review your specific system and workflow as part of setup, so you know what the connection will cover.
What does getting started involve, and how long does it take?
We review your invoice workload, connect the relevant systems, and configure coding, approvals, and escalation rules. For Managed AP, we also agree which workflows our team will run. On a standard connector, you can go live the same day.
Do we have to hand over all of AP?
No. With Managed AP, you choose the workflows you want Listra to run. We agree the responsibilities, approval boundaries, and what remains with your team before the service starts.
LET’S TALK ABOUT YOUR AP
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Tell us what you need to know about your team’s workflow.